Customer Service Representative

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Job ID:

238

Location:

Rochester 

Industry:

Accounting, Admin-Clerical, Customer Service, Entry Level, Executive

Salary:

$35.00 per hour
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Job Views:

854

Zip Code:

14623

Employment Type:

Full time, Part time, Contractor, Intern, Seasonal

Posted:

06.24.2017
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Job Description:

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Requirements:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
Company Info
Perficient Inc
35 East Squire Drive
Rochester, United States

Phone: 347-635-0712
Web Site: http://www.perficient.com

Company Profile